Shipping Times:

• Orders are shipped within MAXIMUM 1 business day from our warehouse in Madrid, Spain.

• Domestic orders are shipped via Correos Express and international orders via UPS.

• Estimated delivery is within 1-3 business days from ship date for domestic orders and 3-5 for international orders.

• Shipping times may vary, but we strive to deliver your order as quickly as possible.

Tracking your Order:

• A tracking number will be emailed to you within one business day after your order has shipped.

• Please provide a full delivery address and contact number as all packages must be signed for upon receipt.

Important Notes:

• Please make sure your shipping address is correct; orders cannot be redirected once they have been dispatched.

• Orders returned due to an invalid address may be reshipped at the customer's expense.

• We are not responsible for lost or stolen packages once delivered to the correct address.

Exchange Policy:

• We offer a 15-day exchange policy for full-priced items.

• You will receive a discount code for exchanges with no expiration date.

• Items must be in their original condition, unworn, unwashed and with their tags.

• Sale items and party items such as chokers cannot be exchanged or returned.

Return Instructions:

• Contact us at strawberryfanatic.contact@gmail.com with the following information:

  • Full Name

  • Tracking Number

  • Purchase Date

  • Product to Change

Shipping and Returns Management:

• Customers are responsible for shipping and handling charges for returns.

• Please use a shipping method with a tracking number so that packages reach us safely.

Manufacturing Defects:

• If you receive a product with a manufacturing defect, we will replace it if returned within 15 days of the purchase date.

• Normal wear and tear is not considered a manufacturing defect.